LEGAL INFORMATION

Digital Delivery Policy

Oatle Kids is a digital service. No physical product is shipped.

1. How access is delivered

After PayFast confirms a successful subscription payment, access is activated on the Oatle Kids parent account associated with the purchase. Sign in at www.oatlekids.co.za/app.html using the parent account email and password.

2. Delivery time

Access is normally available immediately after successful payment, but payment notifications and account updates may take up to 30 minutes. Confirmation is displayed during checkout or sent electronically where available.

3. Requirements

You need a supported modern browser and internet connection for signup, login, payment and access checks. The product can be used on a compatible phone, tablet or computer. Dedicated App Store and Google Play versions are marked “coming soon” and are not part of the current purchase.

4. If access is missing

Wait up to 30 minutes, sign out, sign in again and confirm that you are using the same email address associated with the purchase. If access is still missing, email us with the account email, payment date and PayFast payment reference. Never email a password or full card number.

5. Failed or pending payments

Access is not delivered for failed, cancelled or unconfirmed payments. A pending payment will be reviewed after PayFast sends its final status.

6. Territory

The merchant is domiciled in South Africa. The subscription price is displayed and charged in South African rand (ZAR). Availability outside South Africa may depend on payment and technical support.