LEGAL INFORMATION

Refund Policy

We want parents to understand exactly when an Oatle Kids subscription can be refunded.

1. Seven-day first-payment refund

You may request a full refund of your first Oatle Kids subscription payment within seven calendar days after that payment. Email us from the address used for your parent account and include the payment date and PayFast payment reference if available.

2. Renewal payments

Monthly renewal payments are normally non-refundable once the new billing period has started because digital access is made available immediately. We will, however, investigate and correct duplicate charges, incorrect amounts, unauthorised payments and cases where paid access was not delivered.

3. Service problems

If a confirmed payment does not activate access within 30 minutes, contact us. If we cannot restore paid access within a reasonable period, we will offer an appropriate refund, extension or account credit, taking the circumstances and applicable law into account.

4. How refunds are paid

Approved refunds are submitted through PayFast to the original payment method where possible. Bank and payment-provider processing times apply after approval. We will confirm the outcome by email.

5. Statutory rights

This policy does not remove any right or remedy available under South African law, including rights relating to incorrectly described, defective or undelivered services.